Shipping & Returns

Shipping

Orders placed through our website ship within the United States only.
For international orders, please contact info@ledup.us to coordinate pricing and logistics.

Shipping costs are calculated at checkout and depend on shipment size, weight, destination, and carrier schedules. Transit times are estimates and are not guaranteed.

Production begins once payment has been received and, when applicable, artwork has been approved.

LEDUP AMERICA LLC is not responsible for delays caused by:

  • Shipping carriers or freight providers
  • Weather or force majeure events
  • Convention centers, advance warehouses, or third-party receiving locations
  • Incorrect or incomplete shipping information provided by the customer

Customers are responsible for any material handling, storage, drayage, or venue fees associated with trade show deliveries.

Returns

Because many of our products are made to order, the following items are final sale and not eligible for return:

  • Printed graphics
  • Custom-built or made-to-order products
  • Special order items
  • Products that have been assembled, installed, or used

Non-custom items may be eligible for return if:

  • A request is made within 10 days of delivery
  • Items are unused, complete, and in original packaging

A restocking fee may apply.

All returns require a Return Merchandise Authorization (RMA) issued in advance.
To request an RMA, please email info@ledup.us. Packages received without authorization may be refused.

Customers are responsible for return shipping costs and risk of loss during return transit.

Damages or Claims

All shipments must be inspected upon delivery.

Any damage, shortages, or defects must be reported within 3 days of receipt by emailing info@ledup.us and including:

  • Order number
  • Description of the issue
  • Photos of packaging and product

Failure to report damage within this timeframe may limit the ability to file a claim with the carrier.